First Amazon, Now Walmart Goes Cashier-Less…And Other Small Business Tech News This Week

(AP Photo/Charles Krupa)

Here are five things in technology that happened this past week and how they affect your business. Did you miss them?

1 — Walmart unit Sam’s Club drops cashiers at new Dallas store.

Walmart will soon open a cashier-less store called Sam’s Club Now in Dallas. The wholesale club retailer is testing out new technology that eliminates cashiers by allowing customers to shop via mobile phone. Its innovative concept store will allow customers to use the Walmart app to scan barcodes on items they place in their carts. When leaving Sam’s Club Now, shoppers will scan a code at the exit and then be billed for their purchases. (Source: Fox Business)

Why this is important for your business:

When two of the country’s biggest retailers – let alone companies – decide to offer fully automated, cashier-less brick and mortar stores it’s time for other retailers – particularly small merchants - to take notice.  If the tests are successful it could mean a significant disruption in the way merchants do their business…and require a significant investment to keep up.

2 — Restaurants shrink as food delivery apps get more popular.

Recently, many restaurants have noticed that patrons still want to eat their food, but they’d rather enjoy it at home. As a result, delivery apps like DoorDash Inc., Postmates Inc., GrubHub Inc., and UberEats have made ordering in easier and are changing restaurants’ business model. The number of food delivery app downloads has gone up 380% in the last three years, and research firm Cowen and Co. predicts U.S. restaurant delivery sales will rise about 12% a year to $76 billion in the next four years. (Source: Bloomberg)

Why this is important for your business:

It’s not just the retail industry that’s looking at significant disruptions. If you’re running a restaurant you need to take notice of the explosive growth in delivery services.  Your customers’ tastes may not be changing, but their taste for convenience is.

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